Return Policy

1. Overview

Because each piece is handmade and no two are identical, all sales are final. That said, we want you satisfied with every consignment, so a genuine fault is always looked at.

2. Damaged or Defective Goods

If a consignment reaches you with a manufacturing defect or transit damage, write to us within 3 days of delivery with:

• Your order or invoice number
• A short description of the fault
• Clear photographs of the affected pieces
• A photograph of the outer packing, if it was damaged

3. Restocking, Credit and Exchange

Every claim is assessed individually. Where one is accepted:

• Returns, exchanges and cancellations may attract a restocking fee of up to 15% of the order value
• We settle approved claims as shop credit or an exchange, not a cash refund
• Original and return shipping charges cannot be refunded
• Clearance and sale lots are final, and cannot be returned or exchanged

4. Before You Order

A few minutes here prevents most claims:

• Check every measurement against a garment you already stock, not against body measurements
• Study the product photographs closely - we do not hide flaws
• Where a flaw affects wearability it is noted in the description and reflected in the price
• Ask for a sample piece before committing to a bulk run if you are unsure

5. Handmade Variation

Slight differences in shade, print placement and stitch are part of handmade cloth and are not treated as defects. Where a design is cut from reclaimed or vintage fabric, no two pieces will ever match exactly - that is the nature of the range, and it is why we encourage a sample first.

6. Cancelling an Order

An order can be cancelled in full while it is still being made, which is the 10 to 12 working days between confirmation and dispatch. Write to us as early as you can - the further a lot has gone through cutting and finishing, the more of it we cannot put back into stock.

• Before production starts - cancelled in full, nothing deducted
• While the lot is being made - a restocking fee of up to 15% may apply
• Once handed to the carrier - the order can no longer be cancelled
• Custom or made-to-order pieces cannot be cancelled after production begins

7. Refund Timeline

Where a cancellation or a claim is accepted, the refund is raised within 3 working days of us confirming it, and goes back by the same route the payment came in:

• Card or online payment - 5 to 7 working days to appear, depending on your bank
• Bank transfer - 3 to 5 working days to the account the payment came from
• International payments - up to 10 working days, as the amount is converted back
• A credit note against a future order can be issued instead, if you prefer

8. Contact Us

If you have any questions about this policy or how we handle your order, please get in touch:

• +91 82395 57676
• info@vvtextile.com
• V.V. Textile, Building No. / Flat No. 1021, Near A.A.V. School, Gangapole Road, Jaipur, Rajasthan